we99 Privacy Policy

1. Introduction

we99 ("we", "us", "our") operates the online casino and sports betting platform available at we99.asia (the "Platform"). We are committed to protecting the privacy and personal data of all users who register and play on the we99 Platform, including our Pakistani player base.

This Privacy Policy ("Policy") sets out in detail the categories of personal data we collect from you, the purposes for which that data is processed, the legal bases on which we rely to process your data, with whom we share it, how long we retain it, and the rights you hold in relation to your personal information.

By creating a we99 account or using any part of the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, you should not register on or use the we99 Platform. This Policy should be read alongside the we99 Terms & Conditions.

2. Data We Collect

we99 collects personal data in two principal ways: data you provide directly to us, and data collected automatically during your use of the Platform.

Data you provide directly:

• Identity data — full legal name, date of birth, gender, and Pakistani National Identity Card (CNIC) number provided during registration or KYC verification;
• Contact data — Pakistani mobile number, email address, and residential address;
• Financial data — payment method details (JazzCash account, Easypaisa number, HBL, UBL, Meezan Bank, or Bank Alfalah account details) necessary to process PKR deposits and withdrawals;
• Identity documents — copies of your CNIC, passport, or utility bills submitted for KYC and AML compliance purposes;
• Account preferences — responsible gaming settings, communication preferences, and deposit limits you configure on the Platform.

Data collected automatically:

• Usage data — pages visited, games played, bets placed, session duration, and navigation paths within the we99 Platform;
• Device and technical data — IP address, device type, browser type and version, operating system, and screen resolution;
• Transaction data — complete records of all deposits, withdrawals, bets, wins, and losses associated with your we99 account;
• Cookie data — as described in Section 7 of this Policy.

3. How We Use Your Data

we99 processes your personal data for the following purposes:

• Account management — creating, maintaining, and administering your we99 account, including verifying your identity and age;
• Service delivery — enabling you to place bets, play casino games, and access all features of the we99 Platform;
• Payment processing — processing PKR deposits and withdrawals via your chosen payment method, including JazzCash, Easypaisa, and supported Pakistani banks;
• Regulatory compliance — meeting our KYC, AML, responsible gaming, and other legal and regulatory obligations;
• Security and fraud prevention — monitoring for suspicious activity, detecting and preventing fraud, cheating, money laundering, and other prohibited conduct;
• Customer support — responding to your queries, resolving disputes, and providing technical assistance;
• Platform improvement — analysing usage patterns to improve the we99 Platform's features, performance, and user experience;
• Communications — sending account-related notifications such as transaction confirmations, security alerts, and — where you have opted in — promotional messages about we99 offers.

4. Legal Basis for Processing

we99 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contract performance — processing necessary to perform our obligations under the we99 Terms & Conditions and to deliver the services you have requested;
• Legal obligation — processing required to comply with applicable AML, KYC, responsible gaming, and other regulatory requirements;
• Legitimate interests — processing for fraud prevention, security monitoring, Platform improvement, and internal analytics, where our interests do not override your privacy rights;
• Consent — where we send optional marketing or promotional communications, we rely on your explicit opt-in consent, which you may withdraw at any time.

5. Data Sharing

we99 does not sell, rent, or otherwise transfer your personal data to third parties for commercial or marketing purposes. We may share your data with the following categories of recipients solely as necessary to operate the Platform and meet our obligations:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other financial service providers involved in processing your PKR transactions;
• Identity verification providers — third-party KYC and AML compliance services that assist we99 in verifying user identity and screening for financial crime risk;
• Technology and infrastructure providers — hosting, cloud storage, security, and software providers operating under strict data processing agreements;
• Game content providers — licensed game studios whose products appear on the we99 Platform, where necessary for game delivery and audit purposes;
• Regulatory and law enforcement authorities — where we99 is required by applicable law or regulatory order to disclose personal data.

All third-party service providers engaged by we99 are required to maintain appropriate technical and organisational measures to protect your personal data and to process it only in accordance with we99's instructions.

6. PKR Payments & Banking Data

When you make a deposit or withdrawal using JazzCash, Easypaisa, HBL, UBL, Meezan Bank, or Bank Alfalah, we99 collects and processes the minimum financial data necessary to complete the transaction. This includes your registered mobile wallet number or bank account details sufficient to initiate the transfer.

we99 does not store full bank account credentials on its own servers. Payment data is transmitted directly to the relevant Pakistani payment processor using encrypted channels. we99 retains transaction records — amounts, dates, payment method type, and status — for the periods required by applicable AML and financial record-keeping obligations.

All PKR transaction records associated with your we99 account are accessible to you through your account transaction history at any time while your account is active.

7. Cookies & Tracking Technologies

we99 uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies — strictly necessary for the Platform to function, including maintaining your logged-in session, remembering your language preference, and enabling security features. These cookies cannot be disabled without breaking the Platform;
• Functional cookies — used to remember your preferences and settings, such as your responsible gaming configurations and display options, to improve your we99 experience;
• Analytics cookies — used internally by we99 to understand how users navigate the Platform, which games are most popular, and where users encounter difficulty, in order to improve the product.

we99 does not embed third-party advertising tracking cookies or share cookie data with advertising networks. You can manage cookie settings through your browser. Disabling essential cookies will prevent access to the we99 Platform.

8. Data Retention

we99 retains your personal data for as long as your account is active and for such additional periods as are required by applicable law. Specific retention periods are as follows:

• Account and identity data — retained for the lifetime of your we99 account and for a minimum of five (5) years following account closure, as required by AML regulations;
• Transaction records — PKR deposit, withdrawal, bet, and win/loss records are retained for a minimum of five (5) years from the date of each transaction;
• KYC documents — identity verification documents are retained for the period required by applicable financial crime legislation, typically five (5) years from the end of the business relationship;
• Customer support communications — records of support interactions are retained for three (3) years from the date of closure of the relevant ticket.

When the applicable retention period expires and there is no other legal basis for continued retention, we99 will securely delete or irreversibly anonymise your personal data.

9. Security Measures

we99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• All data transmitted between your device and the we99 Platform is encrypted using 256-bit SSL/TLS;
• Account passwords are stored using modern one-way cryptographic hashing — we99 staff cannot read your password;
• Access to personal data held in we99's systems is restricted to staff and contractors who have a legitimate operational need, under role-based access controls;
• Suspicious login activity triggers automatic SMS OTP verification to confirm the account holder's identity;
• we99 conducts regular internal security reviews and vulnerability assessments of the Platform and its infrastructure.

Notwithstanding these measures, no online system can guarantee absolute security. we99 encourages all Pakistani players to use a strong, unique password for their we99 account and to never share their login credentials with any third party.

10. Your Data Rights

Subject to applicable law, we99 account holders hold the following rights in relation to their personal data:

• Right of access — you may request a copy of the personal data we99 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where we99 no longer has a legal basis for retaining it, subject to legal retention obligations;
• Right to restriction — you may request that we99 restrict processing of your data in certain circumstances;
• Right to object — you may object to processing based on legitimate interests;
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the we99 data team at [email protected] (plain text only — not a clickable link). we99 will respond to all valid requests within a reasonable timeframe, and no later than 30 days of receipt.

11. Children & Minors

The we99 Platform is strictly intended for adults aged 18 and above. we99 does not knowingly collect personal data from persons under 18 years of age. If we99 becomes aware that personal data has been collected from a minor, that account will be immediately closed and all data associated with it deleted. Parents or guardians who believe that a minor has registered on the we99 Platform should contact support immediately at the email address above.

12. Policy Changes

we99 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Where a material change is made, we99 will notify registered users via email to their registered address or via an on-platform notification. The updated Policy will take effect on the date stated within it. Your continued use of the we99 Platform after the effective date constitutes acceptance of the revised Policy.

13. Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we99 handles your personal information, please contact us at [email protected]. The email address is displayed as plain text only and is not a clickable link. Please include your registered we99 account details and a clear description of your request to enable prompt handling by our team.